Dubai AI Festival puts banking’s agentic AI ambitions to the test
Banks are shifting from experimental artificial intelligence (AI) applications towards more integrated agentic workflows, as institutions seek to extend automation beyond employee productivity into core banking processes. Scaling agentic AI without proportionate increases in costs Beyond transaction controls and operational resilience, scaling agentic AI presents a further challenge for financial institutions: expanding automation.
The bank has already deployed an internal agent platform to support employee productivity, while a second phase focuses on developing infrastructure that would enable AI agents to interact directly with banking services.
As agentic AI becomes more integrated into banking operations, the challenge will be to translate wider deployment into measurable efficiency gains without proportionate increases in costs.
Pulse is watching for the next material development, official response or evidence-backed change.